Feedback from previous guests about their experience
76%
liked the resort and would come back again
Family-friendly pools
Warm and attentive service
Bacon at breakfast
Distance to shops
7.6/10
Very good
Rooms
8.4
Location
8.4
Service
8.3
Dining
6.2
Guest reviews
7.6/10
based on 5 reviews
8.2
8.2/10 based on 104 reviews
Georgia
United Kingdom,
March
2025
8.0/10
The hotel has its perks, like great staff and a nice beach, but it falls short in terms of maintenance and noise levels. While my family enjoyed the resort's laid-back environment, the pool areas and room cleaning could use improvement. It’s a good option if you prioritize relaxation over activities, but just be prepared for some shortcomings.
Rooms
8.0
The rooms are spacious and quite comfortable, and I appreciated how well soundproofed they were, allowing for a peaceful stay.
Service
10.0
I was really impressed with the staff's friendly demeanor and willingness to help, especially when my son needed assistance. They truly made us feel valued.
Location
9.0
The location is fantastic, right by the beautiful beach and close to various local restaurants, making it convenient for meals and relaxation.
Dining
7.0
The dining options were decent, with a varied breakfast buffet, but I found the bacon to be consistently overcooked. Still, the fresh fruit and Thai dishes were pleasurable.
Facilities
6.0
While the pool areas are lovely and spacious, I noticed some maintenance issues that need addressing. Overall, the facilities were enjoyable but could be better maintained.
Jennifer
United Kingdom,
March
2025
8.2/10
Our stay at the resort was absolutely delightful! The atmosphere was incredibly family-friendly with stunning pools perfect for kids and a beautiful beach just a short ride away. The breakfast selection was impressive but could use some improvement in certain areas, like the bacon. However, the service was consistently warm and attentive, making our experience more enjoyable. Overall, a great choice for families looking to relax with great amenities and a lovely atmosphere.
Rooms
9.0
The rooms were spacious and clean, located on the 4th floor with wonderful views of the pool area. I particularly appreciated how the room was divided into two sections, accommodating both a king bed and a fold-out bed for the kids.
Service
Location
8.0
The resort is situated away from the busy areas, allowing us to enjoy a peaceful vacation while still being close to several local beach restaurants and shops within a short drive.
Dining
7.0
Dining was plentiful and varied, with an excellent breakfast buffet that catered to different tastes. However, I found the bacon a little overcooked, which was a letdown considering the otherwise great selection.
Facilities
9.0
Facilities were excellent, especially the pools, which were well-maintained and ideal for families. The resort atmosphere was vibrant with plenty of amenities to enjoy.
Family-friendly pools
Bacon at breakfast
Paul
United Kingdom,
February
2025
7.0/10
Our family had a pleasant stay at Mai Khao Lak, enjoying the spacious rooms and beautiful pool area. However, the service was inconsistent, especially with housekeeping, and the dining options could use improvement. Overall, it offered good value for money despite some shortcomings.
Rooms
8.0
The rooms were spacious with a huge bed and a nice bathroom, while the air conditioning was a blessing after our travels.
Service
6.0
The service was hit or miss; some staff seemed eager to help, but there were also times when housekeeping didn't keep up.
Location
8.0
The location was nice, with easy access to nearby beachfront restaurants and attractions.
Dining
5.0
While the breakfast had a decent variety, some dining options were underwhelming and repetitive.
Facilities
8.0
The pool area was enjoyable and well-kept, perfect for relaxing.
Jade
United Kingdom,
December
2024
8.4/10
Mai Khao Lak was a lovely resort where we enjoyed our honeymoon. The staff were notably helpful and welcoming, and we loved the spacious deluxe room with a great view of the pool area. The beach access was fantastic, and the variety at breakfast was impressive, especially for both Thai and European tastes. However, the dining experience at The Sky Restaurant could be improved, particularly the food presentation and preparation. Overall, it was a memorable trip, but some areas need enhancement for a more polished experience.
Rooms
9.0
We stayed in a well-presented deluxe room that was spacious and comfortable, offering a fantastic view over the pool area.
Service
9.0
The service from the staff was genuinely friendly and helpful, making our stay enjoyable.
Location
10.0
The resort is right on the beach, providing easy access to massage vendors and local restaurants.
Dining
6.0
While breakfast was great, the dining experience at The Sky Restaurant fell short in terms of food quality and preparation.
Facilities
8.0
The resort features multiple pools and a children’s area, which creates a family-friendly environment.
Sebastian
United Kingdom,
September
2024
7.0/10
This resort is quite large and spacious, perfect for families, with excellent staff making the most out of the experience. The kids loved the various activities, and the pools were well-maintained and inviting. However, some areas felt a bit run down, and the dining options could use improvement, especially during the off-season. Overall, it's a nice place but has some areas that could benefit from better upkeep and dining variety.
Rooms
8.0
The rooms were spacious, and the bathrooms were large, which was a huge plus. The bed felt like a super king-size, and there was a comfy sofa bed as well. However, some rooms had issues with privacy and maintenance.
Service
Location
7.0
The resort is set in a quiet area, making it a great getaway. There are some local restaurants and bars nearby, which is convenient, but the hotel could improve on shuttle service to town.
Dining
6.0
The dining experience was good but could have been better. During low season, fewer restaurants were open, which limited variety. Breakfasts were decent but not spectacular.
Facilities
7.0
The pool areas were lovely and clean, and the kids enjoyed the water park. However, some facilities felt a bit dated and could use upgrades.
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